This notice explains what information we collect about you, how we use it, and what rights you have.

What information may be collected about you:

We collect personal information from you when you provide it to us directly or by using the site. This information may include:

• • Information you provide to us when using our site (eg your name, contact information and any other information you add to your account profile);
  • Interaction with us (e.g. if you contact our customer service or chat with us on social media);
  • Information you provide to us when you enter a contest or participate in a survey;
  • Data is collected automatically using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use when accessing our site; and
  • Other information necessary to provide the site, for example, we may use your location if you give us your consent.
  • When you buy from our events, we can combine the information (e.g. if you buy or join our mailing list in the store) with the above information.

What is personal data used for?

Depending on how you use our site, interact with us or the rights you give us, the purposes for which we use your information are:

• To complete your order and maintain your account.
• To manage and respond to all inquiries and possible feedback to our customer service.
• To improve the website, maintain it and monitor its use.
• For marketing research, for example, we can contact you to give feedback on our products.
• To send you marketing messages and display targeted advertising if we have your consent or otherwise permission to do so.
• For security reasons, to investigate fraud and, if necessary, to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.

We comply with the legal basis for processing your personal data according to the Data Protection Act:

• Because the processing of the data is necessary to enter into a contract with you or it must be collected before the contract is concluded. (e.g. if you have made a purchase with us, we use your personal data to process the payment and complete the order).
• Because we have obtained your consent (e.g. if you contact us regarding a survey where you add optional information to your account profile or if you agree to receive marketing from us).

Our site may allow you to add more detailed information about yourself to your account profile. We handle this information very carefully and confidentially. You do not have to provide this information to us and you can delete or update it at any time.

‍

Marketing

We like to communicate with our customers, so depending on your marketing preferences, we may use your personal information to send you marketing messages by email, phone or post. Some of these messages may be tailored to you based on your past browsing or purchasing activity and other information we hold about you.

If you no longer wish to receive marketing communications from us, you can change your preferences at any time by contacting us, clicking the "unsubscribe" link in the email, or updating your account settings. If you unsubscribe from marketing, please note that we may still contact you from time to time with service messages (e.g. order and delivery confirmations and information about your legal rights).

You may also see advertisements on our site on third-party websites, including social media. These ads can be tailored to you using cookies. If you see an ad on a social media site, this may be because we have engaged the social network to serve ads to our customers or customers who match the customer demographic profile. If you no longer wish to see tailored advertisements, you can change your cookie and privacy settings in your browser and on these third-party websites.

‍

Who do we share personal data with?

We share customer personal information with third parties in the following circumstances: To operate the site, to our suppliers and service providers, e.g. payment processes and shipping companies, with professionals and legal advisors, with third parties engaged in fraud prevention and detection, with law enforcement or other government authorities, for example to report fraud or in response to a legitimate request.

‍

Conservation

We use service providers from all over the world. Accordingly, your personal data may be processed outside of Europe, including in countries where you have fewer legal rights to your data than under local law. If we transfer personal data outside the European Economic Area, we will ensure, in accordance with the requirements of applicable law that your privacy is adequately protected by appropriate safeguards, in particular EU Standard Contractual Clauses. Please contact us if you would like more information about these safeguards.

We will disclose your personal data for as long as we need it for the above purposes, so this period will vary depending on your interactions with us. For example, if you have made a purchase with us, we will keep a record of your purchase for the time necessary for billing, tax and warranty purposes. We may also keep records of correspondence with you. (e.g. if you have made a complaint about a product) for as long as necessary to protect us from legal claims. If we no longer need to keep your data, we will delete it. Please note that when you opt out of our marketing communications, we will keep a record of your email address to ensure that we do not send you marketing communications in the future.

‍

Safety

This site ensures that information is encrypted when you leave the site. This process involves converting data into code to prevent unauthorized access. This site follows this process and uses secure methods to protect all credit and debit card transactions. Encryption methods, such as SSL, are used to protect customer data when traveling to and from this site through a secure communication channel.

Although we make every effort to ensure that personal information is always protected on our site, we cannot guarantee the security and integrity of any information submitted to our site.

‍

Cookies

Our sites use cookies and similar technologies to provide certain functions to the site, to understand and measure its performance, and to provide targeted advertising.

‍

Your rights as our customer

You have certain rights in relation to your personal data, including the right to access, portability, rectification and request deletion of your personal data.

You also have the right to object to the use of your personal data for certain purposes, including sending you marketing. See “Marketing” for more information on how to opt out of marketing.

We will comply with all your requests to exercise your rights in accordance with applicable law. However, please note that these rights are subject to limitations and there may be circumstances in which we are unable to fulfill your request. If you would like to make a request regarding your personal information, or if you have any questions or concerns about your personal information, please contact us using the information below. You also have the right to contact your local supervisory authority for data protection.

‍

Take contact

If you have any questions about our privacy policy, please contact us using the information below:

Company: Othalara Oy (3358566-6)
Email: info@othalara.fi

Last updated 5/3/2024